Returns T&C's

Shop (Purchasing from us at The Malthouse Collective) & Online sale return policy.

Clause 1: Refunds will not be issued for the following reasons:

  • an item is known to be faulty at the time of purchase, please inspect all photos carefully

  • if labels, maker’s marks or anything identifying or adding provenance to an item have been removed or damaged

  • an item has been damaged by trying to repair it or getting someone else to do it (you may still have the right to a repair, replacement or partial refund)

  • you no longer want an item (eg because it’s the wrong size or colour) unless you bought it without seeing it (ie. online) at which point you will be entitled to a refund of the purchase price only (not shipping / packing costs). See Clause 2.

Clause 2: Online & Phone Order Sales:

  • Customers who purchase from us via online (Website / Etsy) or telephone orders have the right to cancel an order even if the goods aren’t faulty within 14 days of the invoice date (whether payment has been made or not)

  • we will issue a refund to customers if you’ve told us within 14 days of receiving your goods that you want to cancel. You have another 14 days to return the goods to us once you’ve told us at your expense. This will also be minus our shipping / packing costs to send to you and any admin costs incurred by us

  • it is your responsibility to arrange and pay for the return of that time if the item is not faulty. If the item purchased is faulty, 1923 antiques will cover the cost once proof has been presented and accepted

  • we will refund you within 14 days of receiving the goods back in the condition they were purchased in. Please refer to Clause 1.

  • the refund issued will be the cost of the item only and does not include packing/delivery costs to send the item to you.

  • the refund will be processed using your original payment method

  • we do not offer a ’buy back’ service for items purchased from us

  • Buyers will need to check with their local authorities to see if any customs and import taxes are applicable. Any additional customs and tax payments are the responsibility of the buyer and not 1923 antiques

  • 1923 Antiques are not responsible for delays due to customs or any costs incurred due to customs, please check this before buying, it is your responsibility not ours

Clause 3: Repairs and replacements

  • if you have ‘accepted’ an item, but later discover a fault, we will repair or replace it.

    Our definition of acceptance is as follows:

    • you have told us you have accepted it (having had enough opportunity to inspect the item before confirming you’ve received it)

    • altered the item

    • we know it has been delivered to you
  • you are entitled to reject the item after it’s been repaired or replaced

  • we will repair or replace an item if a customer returns it within 6 months - unless we can prove it wasn’t faulty when purchased

  • we can ask you to prove an item was faulty when you bought it if you ask for a repair or replacement after 6 months

Clause 4: Items returned by someone other than the buyer:

  • we only accept returns from the person who bought the item

Please note again if goods are altered, damaged or changed in any way then no refunds shall be offered under any circumstances.

The nature of vintage items and antiques means they are not new items. Therefore there will be age related marks, patina, scuffs, dents, knocks, worn parts - and this all adds to the age, character and charm of giving items a new home that you are choosing to buy.

Please inspect all photos before purchasing and get in contact should you require any further information before purchasing.